Help & Support
Need a hand? Here’s how to get help with Swoonia.
Contact us
The fastest way to reach us is email: support@swoonia.com. We aim to reply within 1–2 business days. Please include the email address on your account and a short description of the issue — screenshots help.
Account & sign-in
- Trouble signing in? Use “Continue with Apple” or “Continue with Google” with the same account you signed up with, or reset your password from the login screen.
- Need to change the email on your account? Email us and we’ll help.
Billing & subscriptions
- Premium and coin purchases are billed through your app store or payment provider.
- To manage or cancel a subscription, open your device’s subscription settings.
- For refunds or billing questions, contact support@swoonia.com.
Safety & reporting
- Tap the menu on any profile or chat to block or report someone.
- We review every report and act on anything that breaks our Community Guidelines.
- If you’re in immediate danger, contact your local emergency services first.
Your privacy & data
- Download a copy of your data anytime from Settings.
- Delete your account permanently from Settings → “Delete my account.” This erases your profile, photos, matches, and messages.
- Privacy questions or data requests: privacy@swoonia.com.