Delete your Swoonia account

Delete from inside the app

Open Swoonia and sign in.

Go to Settings — the gear icon, or More → Settings.

Scroll to the bottom and tap “Delete my account”.

Confirm twice. The second confirmation is final.

Your account is deleted immediately. There is no waiting period and no way to undo it.

Delete by email

If you cannot sign in, email privacy@swoonia.com from the address on your account and ask us to delete it. We will verify that you own the address, delete the account, and confirm when it is done — normally within 30 days, and usually much sooner.

What is deleted

Deleting your account permanently removes: your profile (name, date of birth, gender, bio, photos, videos, voice prompts), your location, your matches and conversations, your voice messages and images, your likes, passes and rewinds, your interests, your notification preferences, your coin and reward balances, your subscription record on our side, and your push notification tokens.

Uploaded files are erased from storage as well as from the database, across all media buckets.

What is kept, and why

Two narrow exceptions exist, both for the safety of other people using Swoonia:

Safety reports and moderation evidence. If another person reported you, or you reported someone else, that report and any message evidence attached to it is retained. Where a retained message was written by you, your display name is scrubbed from it — the text remains so the report still makes sense. Without this, anyone could erase the evidence against them by deleting their account.

Records we are legally required to keep. Purchase and tax records are retained for as long as Italian and EU law requires (generally 10 years for accounting records). These are financial records, not profile data.

Everything else is gone. We do not keep a shadow copy, and we do not retain your data for marketing.

Delete some data without deleting your account

You do not have to delete everything to remove something. Inside the app you can:

Remove individual photos — Profile → Edit profile → tap the photo, then remove it. The file is erased from storage, not just hidden.

Delete a voice or video prompt — Profile → Edit profile → the delete icon on any prompt.

Unmatch someone — the safety menu in any chat or profile. This ends the match and closes the conversation.

Block someone — also in the safety menu. Blocking unmatches you both and stops all contact.

Edit or clear profile details — your bio, interests, job, education and other fields can be changed or emptied at any time in Edit profile.

For anything else, email privacy@swoonia.com and tell us what you want removed. You can also ask us for a copy of your data first — Settings has a “Download my data” export, and we can send it by email if you prefer.

Cancel your subscription first

Deleting your Swoonia account does NOT cancel a subscription bought through the App Store or Google Play. Those are billed by Apple or Google and can only be cancelled there — on iOS in Settings → your name → Subscriptions, on Android in the Play Store → Payments and subscriptions. Cancel before deleting, or you may continue to be charged.

Questions

Email privacy@swoonia.com. Swoonia di Happy Michael, Via Tezze 1, 36066 Sandrigo (VI), Italy, is the data controller for your personal data, and you can also ask us for a copy of it before you delete.